Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We do not offer returns, exchanges, replacements, or refunds on any made-to-order products unless they are defective.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Please do not send your purchase back to the manufacturer.

We will send you a pre-paid return label via email. Please print it out within 24 hours and use it to send your product back to us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 days.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at baz@kinddesign.co and send your item to: PO Box 20190 Boulder CO 80308.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.